All about service and warranty for Orlauf Velocity exercise bikes
Here you can learn more about the service and warranty maintenance of Orlauf Velocity exercise bikes in EU. We have summarized most of the frequently asked questions.
If for some reason the instruction to your exercise bike has been lost, we suggest downloading it in 🗎 PDF format from our website.
Using the form at the end of the page, you can leave your question or inquiry to the warranty / service departments.
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Warranty terms
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Orlauf Velocity Warranty Highlights
EU warranty
The Orlauf EU warranty applies to all exercise bikes purchased through an authorized dealer or the official Orlauf Velocity website.
Warranty period
The minimum warranty period for Orlauf Velocity brand exercise bikes in the EU is 1 year from the date of purchase of the exercise bike or its receipt when ordering online.
Our responsibilities
During the warranty period, Orlauf Velocity undertakes to eliminate the malfunctions included in the list of warranty cases or replace the training machine with a serviceable one if it is impossible to eliminate the damage.
Coupon and documents
Buyers of Orlauf Velocity exercise bikes are provided with a warranty card and a regulatory document detailing the warranty conditions, operating rules and a list of warranty cases.
Always protected
Even if something went wrong, please remain calm. Contact our service department by phone or using an online application and then we will coordinate further steps to fix the problem.
To our customers
Warranty is a mean of protection against force majeure. By providing it, we remain confident that your Orlauf Velocity exercise bike will serve you for years.
Thank you for choosing our product.
Thank you for choosing our product.
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